Privacy Policy
The management and employees of
Gaming Entertainment take the security of your personal data and general privacy of information very seriously.
We strive to be more transparent about how we use your data and ensure it is protected. With this Privacy Policy, we confirm our compliance with the EU General Regulations for the Protection of Personal Data (GDPR).
This Privacy Policy sets out our data processing methods and how we use the personal data that we collect, when you use our products and services, or when you attend events organized by us.
Gaming Entertainment understands and bears responsibility for providing you, its customers, clear information about how it uses cookies and guarantees that all users of our websites have an opportunity to make the right choice.
If you have any requests, questions, or suggestions regarding your personal data or any general questions regarding the processing and the use of services provided to you, please contact us at
[email protected].
We also ask that if needed you send us detailed information about any pages of our websites where you are concerned about cookies to
[email protected].
You choices include:
- how you can object to certain uses of information about you
- how you can access certain information about yourself
- how you can update certain information about yourself
If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
What information do we collect about you?
We collect information about you:
- when you register for an account and provide us with your personal data
- when you use our Services and products
- when other sources provide it to us, as further described below
Information you provide to us
We collect information about you when you input it into the Services or otherwise provide it directly to us.
On registration:
We collect information about you when you register for an account, create or modify your profile, set preferences, sign up for, or make purchases through the Services.
For example, you provide your contact information and, in some cases, billing information when you register for the Services. You also have the option of adding a display name, profile photo, job title, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.
Content you provide us through using our products:
The Services include the
Gaming Entertainment products you use, where we collect and store content that you post, send, and receive.
This content includes any information about you that you may choose to include.
Examples of content we collect and store:
- your testimonials, summary of the problem
- pages you create in support team service
- pages you share with Gaming Entertainment analytics
- your repositories
- your requests to the support service of the platform, as well as your comments with regards to possible incidents after an upgrade or during the normal operation of the platform, and any feedback
- files and links you upload to the Services and updates
If you use your own server, a leased data center, or a public server required for the implementation of license agreements,
we do not collect, store, or transfer information about you (including your content and your files), except for a limited number of
cases when this is agreed with you and authorized by the administrator and the regulator in your jurisdiction, as follows:
- we collect feedback you have provided directly to us via our Services
- we collect information using hash and filter analysis methods to exclude information that can identify you, your organization, or your customers
- we collect data on how you interact with Gaming Entertainment's administration
Server and data center administrators can, in turn, disable or send a request to Gaming Entertainment's technical support service to disconnect the personal data processing services.
Content you provide through our websites:
Gaming Entertainment Services also include our websites owned by us. We collect other content that you submit to these websites, which include sports social media or social networking websites, and sports clubs operated by us.
For example, you provide information about you to us when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities, or events provided by our platform.
Information you provide through our technical support channels:
- the Services also include our technical support, where you may choose to submit information regarding a problem you are experiencing with the Service
- whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly, or otherwise engage with our support team
- you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots, or information that would be helpful in resolving the issue
Deposits, bets, transactions and payouts information:
- name and contact information, upon registration
- account number in our system and monetary flow on it
- bet and payment information, payment details of bank cards are collected via safe services after payment processing only
Information we collect automatically when you use the services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
This information includes:
- the features you use
- the links you click on
- the type, size, and filenames of attachments you upload to the Services
- frequently used search terms
- and how you interact with others on the Gaming Entertainment Services
We also collect information about the departments and employees with whom you work directly, how you work with them, and with whom you work most often.
Your devices to Gaming Entertainment services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
This information includes:
- the features you use
- connection type
- settings when you install, access, update, or use our Services
We also collect information through your device:
- about your operating system
- browser type
- IP address
- URLs of exit pages
- device identifiers
- crash data
We use your IP address and/or country preference to approximate your location to provide you with a better Service experience.
How much of this information we collect depends on the type and settings of the device you use to access the
Gaming Entertainment services.
Information we receive from other sources
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
This information includes:
- the features you use
- connection type
- settings when you install, access, update, or use our Services
We also collect information through your device:
- about your operating system
- browser type
- IP address
- URLs of exit pages
- device identifiers
- crash data
We use your IP address and/or country preference to approximate your location to provide you with a better Service experience.
How much of this information we collect depends on the type and settings of the device you use to access the
Gaming Entertainment services.
Information we receive from other sources
We also receive information about you from other users of our services, from third-party services, from our related companies,
as well as from our business and trading partners.
Other users
Other users of our services may provide information about you when they provide you information on our forum.
For example, you answered or mentioned something in a forum thread that was started by another person, not you.
We will also receive your email address from other users of our services and services when they invite you to use our services.
In addition, your administrator can provide their and your contact information when identifying those responsible for finance or
technical regulations of use of our platform by your organization.
Third-party services
We receive information about you when you or your administrator tries to integrate or link third-party services with our betting platform or our services.
For example, you or your administrator can integrate other services that you need into our platform, and you use them with the help of our services.
For example, you can allow third-party access to our platform to integrate third-party services that you acquire from third parties.
You can allow access to our platform to the regulatory authorities in your jurisdiction to synchronize the list of customers and personal accounts for reporting purposes.
The information that we receive when you integrate third-party services with our platform depends on the policy, access rights, and confidentiality settings controlled by that third party.
You should always check the notification and privacy settings of the services of these third parties to understand which of your details can be transferred to us or can be used in conjunction with our services.
Gaming Entertainment, Affiliate companies & Partners
Gaming Entertainment receives information about you from the companies, which are owned or managed by
Gaming Entertainment, per their terms and conditions and policies.
We work with a network of partners that provide advice, help with implementation and training, as well as various other services related to our betting platform.
Some of these partners also help us with the promotion of our betting platform in various world markets, finding potential customers for us, and selling or renting out our platform and our services.
We receive the following types of information from such partners:
- company name
- jurisdiction
- contact details for technical interaction
- preferences and interests in cooperation with Gaming Entertainment
- what companies' services you have used
- payment information for invoice billing
We collect public information about you and your activity from trusted partners, including marketing and ad partners who provide us with
information about your interest in our products and services, and also mutually beneficial web advertising.
How we use the information we collect
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us.
Gaming Entertainment's objectives for achieving those we use the information we collect about you.
- betting company services per licence of your jurisdiction and applicable law
- integration with third-party payment services to process online bets and cash payments and winnings per licensing requirements and laws of your country
- authenticate you when you log in
- provide technical support to you and your clients
- and operate and maintain the Services
For example, we use your name, username, password, photo, or image for identification and to provide access to you or your customers to an account.
Our services include an analysis of your characteristics, which personalize you, and helps us increase your productivity and constantly improve your team’s ability to work effectively with our technical services, to offer you:
- the fastest possible search results
- active and available communication channels
- the marketing notifications and information that was received by you and completed
- reliable communication and information that is the most important to you and your team
For example, we can use the information you provide about your job and position to provide you with search results that we consider relevant to your job’s functions.
We also use information about you to put you in touch with the members of the Gaming Entertainment team that you need.
Where you use multiple Services, we combine information about you and your activities to provide an integrated experience.
For research and development
We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful to you.
For this, we use:
- the review and analysis of the general opinion of our customers on how users use our platform and services
- the troubleshooting feedback
- methods for identifying problem trends and peak loads on the system
To communicate with you
We use your contact information to:
- send transactional communications via email and within the Services, including confirming bets placed by your customers
- reminding you of updates and releases of the platform
- responding to your comments, questions, and requests, providing technical support to you and your clients
- sending you technical notices, updates
- security alerts
- administrative messages
We also send you email notifications when a third party wishes to contact you through the services provided by our platform.
We also provide individual communications to the regulatory authorities in your jurisdiction based on your activities and interaction with us.
We also send you messages when you request access to a specific service, to use the knowledge and experience of this service.
These communications are part of the Services and in most cases, you cannot opt out of them.
For the gaming services market, for promotion and active interaction
We use your contact information and information about how you use our betting platform to send you promotional messages that may be of particular interest to you via e-mail,
including displaying ads on the websites of our company, other companies, and online apps, including, for example, on Facebook and Google.
These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you.
We also get in touch with you about new offers, promotions, and contests. You are in control of the messages you receive.
Customer Support
We use that information when resolving technical problems that you and your customers encounter to respond to support requests, analyze information about an incident or a failure, and improve the services that we offer.
For safety & security
We use that information when resolving technical problems that you and your customers encounter to respond to support requests, to analyze information about an incident or a failure, and to improve the services that we offer.
To protect our legitimate business interests and legal rights
Where required by the laws of your country or if we believe that this is necessary to protect our legal rights, interests, and the interests of our partners, we use information about you in possible lawsuits, to comply with external audit
requirements and information required to be disclosed in connection with the acquisition, mergers or sales of a business.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above.
For example, to promote our services, we can publish the details and the name of your company, the certificate or license of your company on our online resources, with your permission.
Legal bases for processing
For example, to promote our services, we can publish the details and the name of your company, the certificate or license of your company on our online resources, with your permission.
The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
- we need it to provide you the Services, including working with third-party agencies providing support to our clients
- we need to provide you with access to the personalized features of our platform
- we need to ensure the confidentiality and security of our clients
- sending you technical notices, updates
- we need to ensure the integrity and availability of our services
- it satisfies a legitimate interest
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests
- we need to safeguard our legal rights and interests, or
- we need to process your data to comply with a legal obligation
If you have agreed to our use of information about you for a particular purpose, you have the right to change your decision at any time, but this decision will not affect the information already processed.
Wherever we use your information, or where a third party (for example, your employer) processes your data in compliance with your legitimate interests, you have the legal right to object and stop any processing of your data. But we must imagine that in some cases, this may mean the
termination of the provision of access to the services provided by Gaming Entertainment or a third party on a legal basis.
How, when and who with do we share information that we collect about you
We have created a betting platform that allows you to work with various services to make your use of the betting resource the most convenient and comfortable.
To achieve this level of service, we exchange information with the services of certain third parties on a legal basis.
We collect and share information we collect about you and we take responsibility for the security of your data located on our information resources.
Service providers
We work with third-party service providers who:
- supply gaming, content, and support services
- develop additional applications
- provide hosting services
- provide the services of certified data centres
- provide maintenance of backup and storage facilities
- provide virtual infrastructure
- process payments
- analysis and other services for us that may require them to access or use information about you
If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Partners of Gaming Entertainment
We work with third parties who provide us with consulting services, sales of our products, and logistic services for the delivery or implementation of solutions to our betting platform customers.
We can share information with these third parties in connection with their services to provide support for payments, record the service information generated by the betting platform, provide assistance in servicing third-party services embedded into the platform, to provide local, regional, narrowly targeted technical support and localized support services.
We also share information about you with such third parties whenever you agree to share your data.
Third-party applications
You are the administrator or another user of the services provided by our platform, the person who can add new functionality or change the behavior of services by installing third-party applications
within Gaming Entertainment’s Services. You should know that this may give third-party applications access to your account and information about you,
at least to your name and email address, and any other information you want to provide and use in connection with these new applications.
If you are a technical or billing contact in your organization, we will share your personal data and other details about you with the application provider,
with a third party during the installation and operation.
You should know and remember that third-party privacy policies and procedures are not under our control. This privacy policy does not apply to third-party
applications or third parties that use your information.
We recommend that you always read the privacy policies of third parties before connecting or using their applications or services to learn more about what they think
about the protection of personal information, as well as about the processing of such information by them in practice.
Links to third-party sites
The Services by Gaming Entertainment may include links that direct you to other websites or services whose privacy practices may differ from ours.
If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one.
We encourage you to carefully read the privacy policy of any website you visit.
Social media and third-party widgets
Some of our Services may include links or widgets that direct you to other websites or services whose privacy policies may differ from ours.
The use of any information about you that you provide on any of these sites to third parties is governed only by their privacy policies, not by this privacy policy.
Third-party widgets
Some of our Services contain widgets and social media features, such as the “LinkedIn” button.
These widgets and features collect your IP address, and which page you are visiting on the Services, and may set a cookie to enable the feature to function properly.
Your interactions with these features are governed by the privacy policy of the company providing them.
With your consent
We share information about you with third parties when you give us consent to do so.
For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
Compliance with enforcement requests and applicable laws.
Enforcement of our rights
In exceptional circumstances, we may share information about you with a third-party
if we believe that sharing is reasonably necessary to:
- comply with any applicable law
- legal process
- regulation
- or governmental request
- including to meet national security requirements
- enforce our agreements, policies, and terms of service
- protect the security or integrity of our products and services
- protect Gaming Entertainment, our customers, or the public from harm or illegal activities, or
- responding to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person
Data sharing with subsidiaries
We share the information we collect with our subsidiaries, and in some cases with potential affiliates and partners.
Subsidiaries are companies owned or operated by us.
The security measures used in this privacy policy apply to the information we share under such circumstances.
Business Transfers
We may provide or transfer information about you that we collect under this privacy policy in connection with any merger, sale of company assets, investments, and financing or acquisitions of all or some part of our business by another company.
You will be notified in advance by e-mail and/or sufficiently noticeable announcements on our websites and public resources if а transaction takes place.
How do we store and secure the information we collect Information storage & security
We use web hosting services located in to provide you with our services and to host the information we collect.
We have put in place robust technical and organizational measures for the protection of your data per the current, general state-of-the-art technologies.
We take the utmost care and set state-of-the-art security standards to ensure maximum protection of your personal information. While we implement safeguards designed
to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that
data, during transmission through the Internet or while stored on our systems or otherwise in our care, is safe from intrusion by others.
We are always working on it to secure the information we collect.
If you use our servers or our data centre for the services that we provide, the responsibility for the security of storing and accessing
the information that you put there yourself lies with you, not with Gaming Entertainment.
When working with servers or data centers we strongly recommend configuring SSL to prevent the interception of data transmitted over the Internet
, and also restrict access to your databases and other storage spaces used by you.
How long do we keep information
How long we keep the information we collect about you depends on the type of information, as described in further detail below.
After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information
We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services.
We also retain some of your information as necessary:
- to comply with our legal obligations, to resolve disputes
- to enforce our agreements, to support business operations
- and to continue to develop and improve our Services
Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to
uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.
Managed accounts
If the services are provided to you through your organization (for example, an employer), we will retain your information until the organization
works with us and your information is required by the current administrator of the organization’s account.
Marketing Information
If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services.
For example, when you last opened an email from us or ceased using your Gaming Entertainment account.
We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them,
and any limitations.
You have the right to:
- request a copy of your information in a structured, electronic format
- to object to our use of your information (including for marketing purposes)
- request the deletion or restriction of your information
You can exercise some of the choices by logging into the Services and using settings available within the Services or your account.
If the services are administered to you by our administrator, you may need to contact the administrator to help with your queries initially.
For all other inquiries, you can contact us via feedback with a support request.
Your request and choices may be limited in certain cases: for example:
- if fulfilling your request would reveal information about another person, or
- if you ask to delete information that we are permitted by law or have compelling legitimate interests to keep
- request the deletion or restriction of your information
In the event that you ask us to share data with third parties, for example, by installing third-party applications, you will need to contact these third-party service providers directly, so that information about you is deleted or in some way restricted.
If you, in your opinion, have unresolved problems, you have the right to file a complaint with the personal data protection authority in the country where you live, where you work, or where you believe your rights have been violated.
Access and update your information
Our Services give you the ability to access and update certain information about you from within the Service.
For example, you can access and update your profile information within your profile settings, and content search by keywords.
You can update your profile information within your profile settings, to change information about you via editing tools.
Request that we stop using your information
If you no longer want to use our services or you are terminating the contract for using our platform, you or your administrator can deactivate your account.
If you want to deactivate your account, make sure that such a service is available for you in your account settings. Otherwise, contact our administrator.
If you are an administrator yourself and cannot deactivate your account through the administrator settings, please contact technical support.
Please note that deactivating your account does not remove information about you. Your information remains visible to other users of services based on your past participation in the services provided by our platform.
Delete your information
Our Services give you the ability to delete certain information about you from within the Service.
For example, you can delete information associated with your account and the account itself within your profile settings.
Please note, however, that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations.
Request that we stop using your information
In some cases, you may ask us to stop accessing, storing, using, and otherwise processing your information where you believe we don’t have the appropriate rights to do so.
For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy.
Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time.
You can also opt out of our use of your information for marketing purposes by contacting us.
When you make such requests, we may need time to investigate and facilitate your request.
If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved.
If you do not agree with the information about you provided to a third party when using its application, please disable the application or contact the third-party administrator to do this.
Opt out of communications
You may opt out of receiving promotional communications from us:
- by using the unsubscribe link within each email
- updating your email preferences within your Service account settings menu
- or by contacting us as provided below to have your contact information removed from our promotional email list or registration database
Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services.
You can opt out of some notification messages in your account settings.
Your data portability
Your data mobility is the ability to transfer and receive information about you from one service provider to another.
For example, when transferring your mobile phone number from one service provider to another.
Depending on the purpose of the data transfer, this will be related to little information about you or your complete information.
If you request your information yourself, we will provide you with an electronic file containing your basic information from your account.
Cross-border transfer of information that we collect
We collect information from around the world and keep it on the territory of the European Union. We transfer the collected data for further processing and storage outside your country of residence, so
that we or our main third-party service providers are jointly providing you with services. Whenever we share your information, we take steps to protect it.
International transfer of information to third parties
Some third parties mentioned in this Privacy Policy that provide us and you contractual services are located in countries that cannot provide equivalent confidentiality and data protection measures, such as in the country where you live.
When we share customer information in the European Economic Area or another jurisdiction, we comply with all confidentiality and protection principles regarding collecting, processing, and storing information about you.
We guarantee that the Privacy Policy and the GDPR principles apply to all information about you that is subject to this privacy policy.
According to the GDPR, we are responsible for all actions with information about you that we receive legally and also for actions when transferring it to third parties acting on our behalf on a legal basis.
We comply with all principles and laws for the protection of personal data and are responsible under these principles and laws in the event our agents, third parties whom we involve in the processing of the confidential information about you on our behalf do not do so in accordance with the principles and laws unless we prove that we are not responsible for the specific event that leads to a personal data leak.
However:
if you have decided to file a complaint concerning the safeguarding of confidentiality at Gaming Entertainment, or if you have an unresolved confidentiality issue or an issue with regards to the use of your data, or if you are still concerned that, in your opinion, we have not quite correctly responded to your requests, please contact the personal data protection regulator in your jurisdiction at the place of your registration, at your location or at the location where the personal data processing violation has occurred.
With the help of this third party, your issues will be resolved.
You may also contact your local data protection authority within the European Economic Area for unresolved complaints.
When all the methods and procedures for resolving disputes have been exhausted, you can approach the magistrate or arbitration court in your jurisdiction.
Our Important information
Our betting platform and additional services are intended for use by organizations with a license in their jurisdiction.
In this case, when the services of the betting platform are provided to an individual through a licensed organization (bookmaker), this organization is the administrator of all related services and it is responsible for your accounts, site maintenance (domain in the local jurisdiction) which it controls and for the communication with the licensed gambling activities regulator in your country.
In this case, send questions about the confidentiality of your personal data to the administrator of a licensed bookmaker in your country who legally uses our betting platform.
We are not responsible for compliance with the privacy and security policy of an organization that legally provides you with services and has its data protection policies and regulations.
Our policy towards children
Our gaming platform, Services are not directed to individuals under 18.
We do not collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information.
If you believe that we might have any data from or about a child, please contact our support team
Changes to the Gaming Entertainment's Privacy Policy
We may change this privacy policy from time to time.
We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, and login screens, or by sending you an email notification.
We will also keep prior versions of this Privacy Policy in an archive for your review.
We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.
If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.
